Galmadi

Knowledge Management Solutions

Comprehensive documentation services designed for the specific needs of family businesses in Argentina.

Our Services

What We Offer

Specialized consulting focused on capturing and organizing business knowledge.

Knowledge Capture & Extraction

We extract tacit knowledge from experienced team members through structured interviews and observation. This service focuses on capturing the informal knowledge that exists in people's heads but has never been documented.

  • Structured knowledge extraction interviews
  • Process observation and documentation
  • Decision-making framework capture
  • Best practice identification
  • Troubleshooting knowledge documentation

Deliverables

  • Knowledge maps
  • Interview transcripts
  • Process narratives
  • Decision trees
Business consultant creating detailed operational manual with process flowcharts and standard procedures documentation on laptop in professional workspace

Operational Manuals

We create comprehensive operational manuals that serve as practical guides for your team. These are not generic templates—they're custom-built documentation reflecting how your business actually operates.

  • Standard Operating Procedures Step-by-step documentation of routine tasks and processes with clear instructions anyone can follow.
  • Role-Specific Guides Position-specific documentation covering responsibilities, tasks, tools, and protocols for each role.
  • Troubleshooting Resources Common problems and solutions documented so team members can resolve issues independently.
  • Maintenance Protocols Guidelines for keeping documentation current as processes evolve over time.

Process Systematization

We map, analyze, and document your workflows to create consistency and identify improvement opportunities. This service transforms informal practices into standardized procedures.

  • Workflow Mapping Visual documentation of how work moves through your organization from start to finish.
  • Bottleneck Identification Analysis of where processes slow down or create inefficiencies in your operations.
  • Procedure Standardization Creating consistent approaches to tasks that currently vary by person or situation.
  • Quality Control Documentation Documenting checkpoints and standards to maintain quality across operations.
Team analyzing business workflow processes and creating process maps during collaborative systematization workshop with visual diagrams displayed on screens
Documentation Formats

How We Deliver Knowledge

We organize captured knowledge into formats appropriate to how it will be used.

Written Manuals

Comprehensive text-based documentation with clear structure, searchable content, and practical examples.

Process Maps

Visual flowcharts showing how processes work, decision points, and workflow sequences.

Decision Trees

Structured guides for making decisions based on specific criteria and conditions.

Checklists

Quick reference guides ensuring all steps are completed correctly and consistently.

Reference Tables

Organized data and information for quick lookup during daily operations.

Video Procedures

Screen recordings or demonstrations for complex procedures that benefit from visual instruction.

Implementation Support

Beyond Documentation

We help integrate new documentation into your daily operations.

1

Team Training

We train your team on how to use and reference the documentation in their daily work.

2

Access Systems

We help establish systems for storing and accessing documentation so it's available when needed.

3

Update Protocols

We create protocols for keeping documentation current as processes change over time.

4

Ongoing Support

We remain available for questions and can provide periodic reviews to ensure documentation stays relevant.

Ready to Start?

Let's Document Your Knowledge

Contact us to discuss which solution fits your business needs.

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