Transform Experience Into Organizational Assets
We help Argentine family SMEs capture critical knowledge, document processes, and navigate generational transitions with clarity and structure.
What We Document
Specialized consulting focused on capturing the knowledge that keeps your business running.
Our Process
A structured approach to capturing and organizing your business knowledge.
Discovery
We meet with key stakeholders to understand your business, identify critical knowledge areas, and map existing documentation gaps.
Knowledge Extraction
Through structured interviews and observation, we capture the experience and expertise of your team members.
Documentation
We organize captured knowledge into clear, accessible formats—manuals, process maps, decision trees, and reference guides.
Implementation
We work with your team to integrate new documentation into daily operations and establish maintenance protocols.
The Knowledge Challenge
Undocumented Knowledge
Common challenges
- Critical knowledge exists only in people's heads
- New employees take months to reach productivity
- Processes vary depending on who executes them
- Key person absence creates operational disruption
- Generational transitions risk losing decades of experience
Documented Systems
Benefits of structured knowledge
- Critical knowledge preserved and accessible
- Faster onboarding and training processes
- Consistent execution across the organization
- Business continuity maintained during transitions
- Institutional memory protected for future generations
Built for Family Businesses
We understand the unique dynamics of family SMEs in Argentina. Balancing family relationships with business needs. Respecting legacy while building for the future.
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Family Dynamics We navigate the interpersonal aspects of knowledge transfer with sensitivity and professionalism.
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Generational Bridge We facilitate dialogue between generations, preserving wisdom while embracing innovation.
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Legacy Protection We help ensure that decades of hard-earned experience are not lost during transitions.
FAQ
Project duration varies based on scope and complexity. A focused process documentation project might take 6-8 weeks. Comprehensive knowledge management initiatives for generational transition typically span 3-6 months. We provide a detailed timeline after the initial discovery phase.
We specialize in small to medium-sized family businesses in Argentina, typically with 10-200 employees. Our approach scales to your organization's size and complexity. We focus on businesses where personal relationships and institutional knowledge are critical assets.
Not at all. Many of our clients have minimal or no formal documentation when they engage us. We start from wherever you are. If you have existing materials, we'll review and build upon them. If you're starting from scratch, we'll create everything you need.
We design our extraction process to minimize disruption to daily operations. We use focused interviews, job shadowing, and process observation. Sessions are scheduled around your team's availability. We capture knowledge efficiently, respecting everyone's time.
We deliver documentation in formats you can easily maintain and update. We provide training on how to keep materials current. We establish protocols for ongoing knowledge capture. Many clients engage us for periodic reviews or additional documentation projects as their business evolves.
Confidentiality is fundamental to our work. We sign comprehensive non-disclosure agreements before beginning any project. All information shared during the engagement remains strictly confidential. Your business knowledge and competitive advantages are protected throughout the process.
Ready to Preserve Your Knowledge?
Let's discuss how we can help document your business processes and facilitate your generational transition.